Psychology for Improvement
A fundamental principle of improvement science is to understand and influence human behaviour. Despite this, improvement literature and training often focuses on its technical aspects, neglecting its psychological or ‘people’ factors.
Over 2019-2021, members of the C&I QI team were involved in a Q Exchange funding bid which set out to build a Psychology for Improvement network and develop resources to make improvement activity more effective and help to overcome some of the challenges of scale and spread, resulting in systems that are more likely to sustain improvements.
Over 2019-2021, members of the C&I QI team were involved in a Q Exchange funding bid which set out to build a Psychology for Improvement network and develop resources to make improvement activity more effective and help to overcome some of the challenges of scale and spread, resulting in systems that are more likely to sustain improvements.
You can join the Q Community special interest group and keep an eye out for the latest news and resources here:
The group has developed a number of fantastic resources to support teams understand and develop psychological safety:
- Psychological Safety for Improvement: A practical guide to help teams and leaders in their improvement work | Q Community (health.org.uk)
- Psychological Safety and Quality Improvement: Reading and Resources List | Q Community (health.org.uk)
- REACH Coaching Framework for Improvement | Q Community (health.org.uk)
- Spaces for Listening | Q Community (health.org.uk)
The group also ran a fantastic online workshop with Kate Hilton, Lead Faculty of IHI’s innovation work on ‘psychology of change’ methods for quality improvement.
- You can watch the full YouTube recording here: P4I - Psychology of Change with Kate Hilton (Q Community) - YouTube
- And find out more about the workshop and explore the YouTube clips section by section here: Understanding the psychology of change | Q Community (health.org.uk)
Other recommended reading on the Psychology of Change: