A Five Why analysis is another simple but powerful tool for getting to the root cause of a problem, by repeatedly asking 'why' something has happened. It is an effective way to explore an issue as a team to expose weaknesses in your systems or processes.

This example explores and incident in which a patient given the wrong medication, and can be used as a guide for your own analysis.

Download our Five Whys template to evaluate clarity around your change ideas.

Check out these other tools to help you understand your problem:

• Measurement for improvement
• Mind mapping
• Observation
• Process mapping